Privacy Policy

One Wood Floors respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how One Wood Floors (“we”, “us” or “our”) collects, uses and protects personal information when you visit our website, contact us, request a quotation or sample, place an order, visit or communicate with one of our showrooms, or otherwise use our services.

We process personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We May Collect

Depending on how you interact with One Wood Floors, we may collect information including:

  • Your name
  • Postal, billing and delivery addresses
  • Email address
  • Telephone number
  • Delivery postcode
  • Details of products you are interested in
  • Details of quotations, orders and purchases
  • Information you provide when requesting a sample or making an enquiry
  • Communications between you and One Wood Floors
  • Information required to arrange delivery or provide customer service
  • Technical information relating to your use of our website, such as your IP address, browser/device information and pages visited
  • Cookie and analytics information where you have provided any consent required by law

We only collect information that is reasonably necessary for the purposes for which it is being used.

2. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries
  • Prepare and provide quotations
  • Process and manage orders
  • Arrange delivery or collection of Goods
  • Provide requested samples or product information
  • Contact you regarding an enquiry, quotation, order or delivery
  • Provide customer service and after-sales support
  • Manage returns, refunds or complaints
  • Maintain appropriate business, accounting and transaction records
  • Operate, maintain and improve our website
  • Understand how visitors use our website
  • Detect and prevent fraud, misuse or security issues
  • Meet our legal, regulatory, tax and accounting obligations

We will not sell or rent your personal information to third parties.

We will not use information supplied for an enquiry or quotation to send unrelated marketing communications unless we have an appropriate lawful basis to do so.

3. Our Lawful Basis for Processing Your Information

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may process your information because:

It is necessary to perform a contract with you — for example, to process an order, take payment or arrange delivery.

It is necessary to take steps at your request before entering into a contract — for example, when preparing a quotation.

We have a legal obligation — for example, where we are required to retain transaction or accounting records.

We have a legitimate interest — for example, in responding to customers, maintaining our business records, improving our services, protecting our website and preventing fraud, provided those interests do not override your rights.

You have given your consent — where consent is required, for example for certain non-essential cookies or marketing activities.

Where processing relies upon consent, you may withdraw that consent at any time.

4. Orders and Payments

When you place an order with One Wood Floors, we may need to collect information required to process your purchase, including your name, contact details, billing and delivery information and details relating to the transaction.

Online payments may be processed securely by third-party payment service providers.

One Wood Floors does not intentionally retain complete payment-card information where payment is processed by an authorised third-party payment provider.

Payment providers process information in accordance with their own privacy policies and security procedures.

5. Sharing Your Personal Information

We may share personal information with trusted organisations where this is reasonably necessary to provide our products or services.

These may include:

  • Flooring manufacturers and suppliers
  • Delivery and transport companies
  • Payment-processing providers
  • Website hosting and technical service providers
  • IT and website support providers
  • Professional advisers such as accountants
  • Government, regulatory or law-enforcement authorities where disclosure is required by law

We only provide third parties with information reasonably necessary for them to perform the relevant service.

We do not sell customer information or provide customer lists to other organisations for their own marketing purposes.

6. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet any legal, accounting, tax or regulatory requirements.

Different types of information may therefore be retained for different periods.

For example, information relating to purchases and financial transactions may need to be retained for a number of years to meet accounting and tax obligations.

When personal information is no longer required, we will take reasonable steps to delete it or otherwise dispose of it securely.

7. Protecting Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no internet-based service or method of electronic storage can be guaranteed to be completely secure.

8. Your Data Protection Rights

Depending upon the circumstances, UK data protection law may give you rights including the right to:

  • Ask for a copy of the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete your personal information in certain circumstances
  • Ask us to restrict the way we use your information
  • Object to certain uses of your personal information
  • Request the transfer of certain information to you or another organisation
  • Withdraw consent where we rely upon consent to process your information

Not all of these rights apply in every circumstance.

If you wish to exercise your rights or have a question about information we hold about you, please contact:

One Wood Floors
Email: info@onewoodfloors.co.uk

We may need to confirm your identity before responding to a request.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO) if you believe your personal information has not been handled correctly.

9. External Websites

Our website may contain links to third-party websites.

Once you follow a link to another website, that website will operate under its own privacy policy and terms. One Wood Floors does not control those websites and is not responsible for their privacy practices.

We recommend reviewing the privacy information provided by any third-party website you visit.

Cookie Policy

10. What Are Cookies?

Cookies are small files placed on your computer, tablet, smartphone or other device when you visit a website.

Cookies can perform various functions, including enabling websites to operate correctly, remembering preferences, providing security features and helping website owners understand how their websites are being used.

Some cookies are essential for a website to function, while others are optional and may require your consent.

11. How We Use Cookies

The One Wood Floors website may use cookies for purposes including:

  • Enabling essential website functionality
  • Operating shopping and e-commerce features
  • Maintaining website security
  • Remembering user or cookie preferences
  • Understanding how visitors use the website
  • Measuring website performance and improving our content

Cookies that are strictly necessary for the operation of the website may be used without consent where permitted by law.

Where consent is legally required for non-essential cookies, these should only be activated after you have made the relevant choice through our cookie-consent system.

12. Analytics

We may use website analytics services, including Google Analytics, to help us understand how visitors use the One Wood Floors website.

Analytics information can include details such as pages visited, approximate location, browser/device information, traffic sources and how visitors interact with the website.

Where required, analytics cookies will only be used after you have provided consent.

Analytics information is used to understand website performance and improve the experience we provide to visitors; it is not used by One Wood Floors to identify individual visitors unnecessarily.

13. Third-Party Cookies and Services

Some functions on our website may be provided by third-party services.

These services may place cookies or process technical information in accordance with their own privacy policies.

Depending upon the services currently enabled on the website, these may include website analytics, payment processing, embedded content or other website functionality.

14. Managing Your Cookie Preferences

Where our website provides a cookie-consent tool, you can use it to accept, reject or manage non-essential cookies.

You can also control or delete cookies through your web browser.

Blocking certain cookies may affect some website functionality, although rejecting non-essential cookies should not prevent you from accessing the basic website.

15. International Data Transfers

Some service providers used by One Wood Floors may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards required by UK data protection law are in place.

16. Changes to This Privacy and Cookie Policy

We may update this Privacy and Cookie Policy periodically to reflect changes to our website, services, suppliers or legal obligations.

The latest version will be published on this page.

Last updated: 12 September 2026

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